The products of our solidarity store are made to order, that’s why we can offer so many models and colors. 

If you have any questions about sizes, models and colors, do not hesitate to write to us at

We do not have all the products in stock and we have to order from our supplier, so the delivery process may take longer.
If you want to make a gift and you need it for a specific date, please contact us at and we will confirm if it is possible.

We usually deliver to the vegan store “A tenda das herbas” (Pitelos, 26).
We will send you an email when you can pick it up. 

Paypal payment includes the commission charged by Paypal for the transaction.
If you make the bank transfer, send the receipt to expedite the process to 


The only shipping option is registered mail (envío certificado through Correos, Spanish state-owned post office), the price is automatically calculated based on weight.
We will have a tracking number to check the status of the shipment. 

Please remember this is an Animal Sanctuary charity store, run by volunteers, we try to keep things up to date, but it is not always possible due to the workload at the Sanctuary.
Thank you for helping us save lives!