Privacy policy

Santuario Vacaloura Privacy Policy

Santuario Vacaloura respects the privacy of those who work with the organisation and those who use our websites. This Privacy Policy applies to all websites under the domain of Santuario Vacaloura.

In accordance with the provisions of Regulation (EU) 2016/679, of 27 April, General Data Protection Regulation (RGPD), Organic Law 03/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights and Law 34/2002 on information society services and electronic commerce, we inform users that ASOCIACION SANTUARIO VACALOURA will treat the data collected through the forms on its websites as we explain below:


Vacaloura Sanctuary
Office: We have an office for legal purposes, which we do not make public for the protection of those responsible and the animals themselves.
Telephone: +34 633 41 98 68
NIF: 44849778P
Registered as an Association in the Xunta de Galicia with the number 213-1769-1.

We have appointed a Data Protection Delegate who you can contact at


Information collected, purpose and use

The information we collect is only that which you voluntarily provide us with through this website, email, telephone, post or by registering as a financial collaborator, volunteer or adherent to a campaign of the organisation.

In particular, we may process your data in order to:

  • Manage your relationship with ASOCIACION SANTUARIO VACALOURA as a member.
  • Manage your participation as a volunteer of ASOCIACION SANTUARIO VACALOURA .
  • Manage your donation to ASOCIACION SANTUARIO VACALOURA .
  • Manage your order if you buy in our shop.
  • To deal with your enquiry or request for information.
  • Manage your support to our campaigns.
  • To send you information about our initiatives, campaigns and actions.
  • If you are a supplier, to manage your professional and/or commercial relationship with us.

This information may include personal data for which Santuario Vacaloura is responsible. This information is kept confidential and is used solely for the purpose of informing those who have requested it about the activities of our organisation, related news and especially for sending our newsletter. We may also use this information to contact you by the means provided (email, telephone, sms, etc.). By providing this information, you consent to your information being collected, used, managed and stored by Santuario Vacaloura solely for the purposes described.

If you enter our shops and register, your data will be used to manage your purchase and its delivery.

All personal data collected as part of the use of our online shop is used solely for the purpose of correctly fulfilling your order. This information is not linked to any other file containing personal data.

Payment by credit card is made through the service provided by Paypal™ and via a secure connection. The Privacy Policy is in accordance with the principles expressed here. For more information, please consult the Paypal™ Privacy Policy.

Santuario Vacaloura does not have access to the credit card details used in our shop.

The privacy of user data is of the utmost importance to us, so the data collected by Santuario Vacaloura will not at any time be used for commercial purposes or exchanged with third parties. All information will be used in relation to the defence of animals and never for any other purpose.

Our initiatives

As part of its actions in defence of animals, Santuario Vacaloura may ask for your express collaboration for various purposes and topics.


If you agree to our use of cookies, we may collect non-personal data such as the pages visited, the flow of visits, etc. that help us to improve the content and design of the site, as well as correct errors and increase the quality of navigation of our website. This data is not intended to be linked to any personal data and serves only for the general purpose of improving navigation, content, usability, etc.

Data retention and legality

We will keep your data as long as you do not request to unsubscribe. In that case we will comply with our legal obligations.

If you decide to collaborate financially on a regular basis or make a donation, it will always be on a voluntary basis, but logically we will need your personal data to carry out this purpose.


We will never sell, rent or transfer your personal data, but they may be provided to third parties for the provision of services that Santuario Vacaloura has contracted with them. Santuario Vacaloura has signed the necessary confidentiality and personal data processing contracts required by law to protect your privacy.

In certain cases, especially in the case of financial collaborators and donors, we will need to store data in order to comply with our legal obligations, but only the relevant authorities will have access for tax and legal purposes.

We work with third parties who have signed a data protection compliance contract.


You have the right to withdraw your consent at any time. You have the right to access this information, to rectify it if the data is incorrect and to unsubscribe by request by e-mail, post or telephone. You can also object to receive commercial information from us. You also have the rights of limitation and portability. To do so, all you have to do is contact us:

Santuario Vacaloura:

Telephone: +34 633 41 98 68

You also have the right to lodge a complaint with the Spanish Data Protection Agency ( if you feel that we have not adequately guaranteed your rights. However, we believe in the rights of individuals and in particular the right to privacy and therefore we make every effort to protect your information. If you have any questions regarding your data, please contact us.

Cookie Policy

While browsing our website, we may collect information relating to traffic flow and patterns of visits to the pages of our domain. This information will be processed through cookies (small amounts of information in text format that the site sends to the user’s computer or equipment while visiting the site).

The purpose of using cookies is to personalise access to the website in order to improve browsing and its functionality.

Santuario Vacaloura complies with the provisions of the Law on Information Society Services, which includes Directive 2009/136/EC, known as the “Cookies Law”.

A cookie is a small text file that is stored on the device you use to browse the Internet, and which can store information relating to the frequency with which you visit websites, your browsing preferences, the information you are most interested in, user names, products purchased, etc.


According to the EU directive, the cookies that require the user’s informed consent are analytical cookies and advertising and affiliation cookies, with the exception of technical cookies and those necessary for the operation of the website or the provision of services expressly requested by the user.


There are five main groups of cookies:

  • Analytical cookies: these collect information on the use made of the website.
  • Social cookies: these are necessary for external social media.
  • Affiliate cookies: these enable tracking of visits from other websites, with which the website establishes an affiliation contract (affiliation companies).
  • Advertising and behavioural cookies: these collect information about the user’s preferences and personal choices (retargeting).
  • Technical and functional cookies: these are strictly necessary for the use of the website and for the provision of the contracted service.

The cookies we use on our website do not collect information that identifies you personally.

What cookies do we use?

__utma: This cookie provides a unique identifier that Google Analytics uses to ensure the validity and accessibility of the cookie, as well as an extra security measure. This cookie is normally stored in the browser on the first visit to our website and is updated with each visit. If the cookie has been deleted via the browser, a new cookie of the type _utma is written with a different unique ID when you visit the website again. It expires two years after it is set or updated.

__utmb & __utmc: These cookies work together to store information about the activity of the visit to our website and mainly the duration of the visit.  __utmb expires one day after your visit while __utmc expires after 30 minutes or with the end of your session.

__utmz: This cookie is usually stored in your browser on your first visit to our website. This cookie stores how the visitor arrived at our website, either directly by entering the domain address, a link, a web search or an advertisement. The cookie is updated each time you visit our website and expires twelve months from its installation or update.

Cookiecontrol: Allows us to remember your acceptance of the use of cookies on our website. It expires three months after it is created.

has_js: Allows us to show you JavaScript content that enhances the functionality of the website. It expires at the end of each session.

Our cookies do not identify you personally, they only provide us with anonymous statistical information about your browsing on our website; however, you can disable them directly by configuring your web browser or by using the options we offer you at the beginning of the website.

Google has also developed an add-on to disable Google Analytics cookies for the most common browsers: Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera, which makes it easier to exclude the installation of these cookies. You can obtain more information by visiting this external link:

How to refuse cookies?

You can configure your browser to accept or reject the installation of all or some cookies, or to ask to be notified when a cookie is about to be placed.

Each browser has specific configuration instructions. Below are links to information about the most common browsers: Google Chrome, Mozilla Firefox, Microsoft Explorer.

Vacaloura Sanctuary